CUSTOMER CENTER

FAQ

Check answers to frequently asked questions about standard and specialty gas.

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  • A
    Yes.
    RIGAS delivers orders of less than 15 cylinders mostly by air freight.
    Although gas mixtures are classified as special gases and hazardous materials, RIGAS delivers them by air in a smooth manner by arranging proper procedures such as hazardous material declaration and inspection.
    (However, some airline companies may decline the transportation of some types of toxic materials.)

    If you contact our overseas sales staff (sales@rigas.co.kr) and provide us with the desired destination, transportation terms, delivery date, etc., we will identify an available airline, and inform you about it.
  • A
    Yes. We can deliver our products anywhere within Korea or in foreign countries. For international transportation, we use the following means:

    1. Transportation means
    - By air or sea. For the recommended delivery quantity per shipment, refer to the following details:
    1) Air: 1–15 cylinders
    (If more than 15 cylinders will be transported, we recommend transportation by sea as surcharge is imposed for air transportation.)
    2) Sea: 15+ cylinders
    (RIGAS products cannot be mixed with different items and should be transported in independent cylinder.)
    2. Foreign country delivery
    - Our products can be delivered to any foreign country, except for those with international conflicts. However, as a company policy, RIGAS product deliverability may vary depending on the rules of shipping or airline companies. If delivery cannot be made through normal transportation means but another means is available to you, such as FOB, EXW, etc.,

    we can supply the products using such means. For other questions and detailed answers, contact our overseas sales staff (sales@rigas.co.kr), and provide us with your desired destination, transportation terms, and delivery date.
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